Feel free to contact us with all telecom-related issues or concerns: a trouble ticket resolution, service change or addition, upgraded network designs, renewal, advanced data and voice telephone issues.
Whether you want BIS to manage your trouble-reporting or choose to handle it directly with the carrier, listed below are the basic items you should have prepared for your trouble ticket:
- Telephone number or circuit number affected
- Your name, company name, and address of affected service
- Detailed description of trouble being reported
- Specific troubleshooting concerns and details, i.e.) number called, number/line dialed from, time of call, observations, error codes, etc.
Let us know if you would like one of our experienced BIS telecom specialists to manage your current concerns or outstanding unresolved issues.
We’re ready to assist you!